Reception, not the room
In the treatment room the guest has no phone, no pockets and no wish to be sold anything; any ask there is pressure. At reception ten minutes later the same guest is dressed, holding a phone that has just come out of a locker, and waiting for a receipt. That is the moment.
What to print
| Item | Size | Where | Why |
|---|---|---|---|
| Sticker | 25 mm | The card handed back: appointment card, receipt folder or locker tag | Leaves with the guest; scanned in the lift or the room |
| Counter tent | 60 mm | Spa reception desk | For guests paying at the desk |
| NFC tag | Coin | Under the desk’s front edge | A tap for guests who never scan |
All three live in the Spa spot (a campaign, in the product) and count toward one row. Write the purpose beside the code in the card’s own typeface.
What reception says
“If you enjoyed it, there is a code on the card — two taps to tell us about your visit.” Said once, with the card. Never ask for a rating, never suggest what to write, never ask for a therapist’s name to be included; the guest decides what stood out.
What you will see
Reviews credited to Spa appear on the leaderboard beside the desk and the rooms, each with its trail. Spa reviews tend to be long; that is the spot doing what it does.



